At Max Customized Gifts, every product is handcrafted and customized especially for you — so we take extra care to ensure quality. Please read our policy below before placing an order.
❌ Return Policy
As all our products are custom-made, we do not accept returns unless:
- You received the wrong item, or
- The product is damaged during delivery
📦 To qualify for a return, you must:
- Contact us within 24 hours of receiving the product
- Provide clear unboxing video proof (from opening the package to showing the issue)
- Share images of the issue via email or WhatsApp
If approved, we will offer either:
- A free replacement
- Or a refund in rare approved cases
🔄 Replacement Conditions
We only replace items if:
- The product received is not what was ordered
- It is damaged or defective, and you inform us within 24 hours
📤 Return Shipping (if required)
- In case we ask you to return a product, we will guide you through the return shipping.
- For approved cases, we will cover the return shipping costs.
🛑 Cancellation Policy
- Orders once placed cannot be canceled if the customization process has started.
- If you request cancellation within 2 hours of ordering and production hasn’t started, we may approve it.
- Once work has begun on a personalized product, it becomes non-cancellable.
💬 Support
For return/cancellation requests, contact:
📧 Email: maxcustomizedgifts@gmail.com
📞 WhatsApp / Call: +91 91769 93966